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At Zest we believe Freshservice should work for you, not the other way around. Our team brings together deep technical expertise, practical operating experience, and a shared commitment to making Freshservice simpler, smarter, and more effective for every organisation we support.
Zest is a specialist Freshservice consultancy focused on delivering practical, automation first service desk solutions. Unlike general IT consultancies, we work exclusively with Freshservice and have deep experience across configuration, workflow design, automation logic, and service desk strategy. Organisations choose Zest when they want a cleaner, more efficient, and more predictable Freshservice environment supported by experts who understand how the platform behaves day to day.
Our approach combines embedded support with strategic consultancy. We work alongside internal teams to resolve issues, improve workflows, and design future ready service desk structures. Every engagement is guided by our values: practical solutions that work in real operations, personalised support that matches your organisational needs, and proven methods shaped by dozens of successful Freshservice deliveries.
The Zest team brings together broad ITSM, IT Operations, automation, integration, and service design expertise, all centred around deep, specialist knowledge of Freshservice. Our diverse backgrounds span service management, workflow architecture, development, business process improvement, and operational design. By combining mature operational understanding with Freshservice-specific capability, we deliver a level of clarity, technical depth, and reliability that organisations depend on.
At Zest we believe Freshservice should work for you – not the other way around.
We support clients with managed services, reimplementation projects, custom development, integrations, health checks, and service design sprints. With Zest, organisations get reliable Freshservice optimisation backed by clear documentation, repeatable frameworks, and long term support.
If you want a Freshservice partner who brings clarity, consistency, and real operational improvement, Zest delivers a specialist capability built on deep platform knowledge and proven service desk expertise.
Our story
Zest began with a clear objective: to create a specialist consultancy focused entirely on Freshservice. After years working with the platform in real world environments, we saw the impact that well structured workflows, thoughtful automation, and proactive service design could deliver. We wanted to help organisations achieve that same clarity and confidence at scale.
Organisations were investing in Freshservice but not seeing its full potential. Our founders recognised that success requires specialist knowledge, clear strategy, and ongoing optimisation. That focus on outcomes remains central to our approach today.
Our Values
We believe long term success comes from consistency, expertise, and an approach that treats Freshservice as a strategic asset, not just a tool.