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Expert Freshservice Management That Makes Your IT Work Smarter
Zest delivers fully managed Freshservice services designed to keep your service desk running clean, fast, and predictable. Businesses choose Freshservice for its powerful ITSM features, but keeping the platform tuned is a constant job. Our managed service gives you a dedicated team of Freshservice specialists who handle everything that slows teams down, from workflow maintenance to SLA performance and automation tuning.
Our tiered Freshservice managed service packages support organisations of every size. Whether you run a small support team or a complex multi entity service desk, Zest provides a fixed monthly service that covers proactive platform optimisation, ticket queue hygiene, workflow reviews, and ongoing Freshservice configuration changes. We help prevent SLA breaches, reduce ticket clutter, and maintain accurate automation logic so your agents work faster with fewer distractions.
Every engagement includes access to downloadable tools such as our Freshservice Managed Services Overview, example SLA dashboards, and our health check maturity scoring template. If your organisation wants a cleaner, faster, more reliable Freshservice environment with guaranteed expert support, Zest delivers the long term optimisation your team has been missing.
What we offer
• Workflow tuning and catalogue improvements
• Automation fixes and updates
• Clean routing and better SLAs
• Ticket hygiene and queue clean up
• Regular health checks
• Reliable configuration support
Clients rely on Zest for deep platform housekeeping: threading logic fixes, duplicate detection tuning, incident workflow reviews, change management workflows, asset lifecycle rules, and full automation audits. We also support internal teams with configuration queries, problem investigation, approval path changes, and service catalog updates.
Our fixed fee service provides predictable monthly investment with guaranteed access to Freshservice experts. We track performance trends, identify inefficiencies, and prioritise improvements based on clear business value. Each month brings measurable enhancements to accuracy, speed, and service quality
You choose a monthly plan based on the size and complexity of your Freshservice environment. We take responsibility for maintaining and improving the system so your team can focus on day to day work. It is straightforward, predictable, and designed to keep Freshservice stable.
Why it matters
Poorly configured Freshservice environments cost time, create ticket noise, and limit visibility. Zest eliminates those issues by maintaining a high quality configuration that supports your strategic goals. The result is a cleaner, faster platform with reduced operational overhead and better outcomes for both agents and requesters.
Freshservice becomes easier to use, more reliable, and clearly structured. Your staff spend less time fixing issues and more time delivering service. You also avoid the platform drifting into a messy state that is difficult to recover from later.
We work exclusively with Freshservice. That focus means better decisions, faster fixes, and results grounded in real world experience.
Real examples include Ekco’s multi entity asset expiry automation suite, Brunel’s mailbox routing and portal enhancements, and Trident’s complex travel request workflow with multi stage approvals.