NEW TO FRESHSERVICE?
The Zest Resource Library gives you easy access to helpful guides and templates that make Freshservice simpler to manage. Everything here is designed to save time, reduce confusion, and give your team clear starting points for improvement.
What you can download:
Downloads
A comprehensive collection of eBooks, checklists, case study PDFs and templates for enhanced Freshservice integration.
Complete Freshservice implementation tailored to your business needs with custom workflows and integrations.
Round-the-clock technical support and system monitoring to keep your IT operations running smoothly.
Comprehensive training programs for administrators and end-users to maximize your Freshservice investment.
Transform your IT service management today with our expert Freshservice solutions. Unlock the full potential of your IT operations with streamlined workflows, smart automation, and intuitive user experiences.
Example resource library block description
Example resource library block description
Example resource library block description
View our YouTube channel to access an extensive collection of video tutorials and guides put together by the skilled Zest Consulting team.
Support
The resource library includes interactive elements such as workflow visual guides, short Freshservice walkthrough videos, and Zest branded Loom tutorials. These break down complex processes like ticket routing, asset expiry automation, and approval logic into simple visuals that any admin can follow.
For technical teams, we also offer payload templates, JSON structures, and reusable Tines integration snippets. These assets make it easier to implement reliable integrations between Freshservice and platforms such as ConnectWise, ServiceNow, NetSuite, or QRadar. Admins can adapt the templates for their own automation rules, custom objects, or lifecycle workflows.
Every asset in the Zest library is designed to support real Freshservice optimisation work and reduce reliance on manual processes or undocumented knowledge. As the library grows, customers gain continued access to a complete toolkit of structured resources that improve Freshservice performance at scale.